Cancelling your holiday

Excerpt from the Lodging Contract Terms

Reservations are subject to the Lodging Contract Terms of Austria. We recommend to sign a travel insurance.

1.) Up to three months before the stipulated date of arrival of the guest, the lodging contract can be cancelled by either of the parties by means of a unilateral declaration of cancellation without payment of a cancellation fee. The declaration of cancellation has to be received by both of the contracting parties up to three months before the stipulated day of arrival of the guest. Paid deposits can be used for your next stay within 12 months and will not be refunded.

2.) Up to one month before the stipulated day of arrival of the guest, the lodging contract can be cancelled by either party by means of a unilateral declaration of cancellation. In this case, a cancellation fee must be paid amounting to the equivalent of the room price for three days. The declaration of cancellation has to be received by both of the contracting parties up to one month before the stipulated day of arrival of the guest.

3.) Even if the guest does not make use of the accommodation and catering services booked, he is obliged to pay the remuneration stipulated in the contract to the hotelier. However, the hotelier must deduct that part of the total remuneration, that he saves by not rendering the services concerned or that he recoups by renting the rooms concerned to other guests. As experience shows, in most cases the amounts saved by the establishment by not rendering the services stipulated generally cover 20 % of the room price and 30 % of the catering charges. The hotelier is obliged to take all appropriate steps to ensure that the rooms left empty by the cancellation are rented to other guests (§ 1107 ABGB (Austrian Civil Code)).

Lodging Contract Terms of Austria